SHIPPING FROM DUBAI

All KHULYO orders are dispatched from our Dubai facility. Standard delivery within the UAE is complimentary on every order, with no minimum. Express and international shipping are calculated at checkout based on your destination and displayed before you complete your order.

RATES & TIMEFRAMES

United Arab Emirates Standard — complimentary, 3–5 business days Express — 50 AED, 1–2 business days

Middle East, Africa & Asia Standard — 25 AED, 5–8 business days Express — 50 AED, 3–5 business days

Europe & Americas Standard — 50 AED, 5–8 business days Express — 100 AED, 3–5 business days

Orders are processed within 1–2 business days before dispatch. Customs and clearance procedures may occasionally extend delivery times beyond our control.

WHERE WE SHIP

We ship across the GCC and to selected countries in Europe, the Americas, Asia, and beyond. If you are unsure whether we deliver to your location, please reach out to us before placing your order and we will confirm availability for you.

ORDER TRACKING

Once your order has been dispatched, you will receive an email confirmation with your tracking details. Please allow 1–2 business days for tracking information to be activated in the carrier's system. If your order was placed more than 7 business days ago and no tracking update is available, our support team is ready to assist immediately.

CUSTOMS & DUTIES

Orders delivered within the UAE are not subject to customs charges. For international destinations, customs fees and import duties vary by country and are outside our control. We recommend checking your local import regulations prior to placing your order. By completing a purchase, you acknowledge that your package may be subject to customs clearance procedures upon arrival.

CONSOLIDATED PACKAGING

On occasion, items within the same order may be dispatched in separate packages for logistical reasons. Rest assured — your complete order is on its way.

LOST OR MISSING PACKAGES

KHULYO takes full responsibility for any errors made on our end. In the rare event of a fulfilment or carrier mistake originating from us, we will resolve the matter promptly at no additional cost to you. Please ensure your shipping address is entered accurately at checkout, as we are unable to accept responsibility for packages undelivered due to incorrect address details provided by the customer.

RETURNS & EXCHANGES

Not completely satisfied? We accept returns within 14 days of delivery. Need a different size or colour? We offer exchanges for a flat shipping fee. For full details, visit our Returns & Refunds Policy.

Have a question about your order? Our team is available seven days a week at support@khulyo.com