At KHULYO, every purchase is backed by our commitment to quality and customer satisfaction. If for any reason you are not completely satisfied, we are here to make it right.
RETURN WINDOW
You have 14 days from the date of delivery to request a return. We recommend inspecting your order as soon as it arrives so any issues can be addressed promptly.
RETURN CONDITIONS
To be eligible for a return, items must be:
- Unworn and unwashed
- In their original condition with all tags attached
- Accompanied by proof of purchase
Items that show signs of wear, have been altered, or are missing original tags will not be accepted.
HOW TO INITIATE A RETURN
Contact our support team at support@khulyo.com to request a return. Once approved, we will provide full instructions and the designated return address. Items returned without prior authorisation cannot be processed and may be refused by our facility.
RETURN SHIPPING COSTS
A flat return fee applies: 25 AED within the UAE. For international orders, return shipping is charged at the equivalent of the rate paid on your original delivery. This fee is deducted from your refund.
Where an item arrives damaged, defective, or does not match its description, KHULYO covers all return costs in full.
DAMAGES & INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, please notify us immediately at support@khulyo.com with a photo of the item. We will resolve the matter promptly at no cost to you.
EXCHANGES
We want you to love what you wear. If you need a different size or colour, we are happy to arrange an exchange within 14 days of delivery, subject to availability. Contact us at support@khulyo.com with your order details and the item you would like instead. Once your return is approved and received, your replacement will be dispatched. The same flat return fee applies.
REFUNDS
Once your return is received and inspected at our Dubai facility, we will notify you of the outcome within 2 business days. If approved, your refund will be issued to the original payment method within 5–7 business days.
All refunds are processed in AED by KHULYO-FZCO. If your card was issued in another currency, your bank's exchange rate may result in an amount slightly different from the sum originally charged — this is outside our control.
NON-RETURNABLE ITEMS
Items purchased using a promotional code or gift card are not eligible for return or refund.
RETURN ADDRESS
Returns are accepted only at the address provided with your return authorisation:
Questions about a return? Our team is available seven days a week at support@khulyo.com
- Choosing a selection results in a full page refresh.
- Opens in a new window.